Volpak is a leading manufacturer of horizontal form-fill-seal solutions for pouch-type packaging in a wide range of market applications, from consumer goods to chemicals and pharmaceutical products.

Mission of the position: Remote or on-site assistance to customers in the case of breakdown, maintenance or Enflex machines installation.

Main tasks and direct related responsibilities:

• Troubleshoot and diagnose breakdowns (mechanical/electrical) on Enflex machines already installed, using test instruments and also from non-technical descriptions provided by customers.
• Prepare comprehensive service reports, time sheets and expense reports in a timely and accurate manner.
• Perform updates and preventive/corrective maintenance plans at the customer's site. Be an active part of the SAT following an upgrade, modification or maintenance plan.
• Supporting customer technical issues through remote support (when not travelling).
• Installation of Enflex machines at customer site.

Qualifications, professional experience and technical skills:

• Experience in mechanics and electronics.
• Basic knowledge of electronic programming would be a plus.
• 5 years’ experience with packaging machines. Experience with Flexible Pouching machinery is highly valued.
• Advanced English. Other languages would be valuable.
• Microsoft Office Pack knowledge.
• Availability to travel.

Relations: internal and external

Internal (short list of main depts or areas): Customer Service.
External (short list of main external points of contact): Customers.

QHSE main points

• Follow any quality and excellent standard or policy defined by Volpak and Coesia.
• Be aware about any health and safety and environmental requirement which can be directly or indirectly applicable to the position.
• Be responsible of the performed tasks in terms of cost (economical and environmental).
• Coesia is an equal opportunity employer and embraces diversity and inclusion.
• The members of the alarm and evacuation, first intervention and first aid teams, must review and follow the emergency plan procedure, in which their tasks and duties are detailed.